Medical Aid

Dear Stakeholder,

We care about your information. The Council for Medical Schemes (CMS) is committed to ensuring that your personal information is protected. We are compliant with the implementation of the Protection of Personal Information Act (POPI Act 4 of 2013) which has come into effect from today. In terms of the POPI Act, we are:

• Making sure that your personal information is not stored in an unsafe environment
• There are no copies of your information in an unsecure location
• No unauthorised CMS staff or any other persons have access to your information
• Your information will never be shared with third parties without your consent

Our POPIA Manual will outline what measures are in place to secure personal information and will soon be available on our website. Stay safe!

Dear Valued Members (RWMS)

COVID-19 Process –Testing , Medication &Virtual Consultation Declaration OF 2ND Wave by Minister of Health

1. Kindly encourage members to utilise any nearest Laboratory within SA , Not to use Drive Through run by Pharmacies as they do not insert all required information as per Legislated requirements to process the claim e.g. the correct tariff code/s for COVID-19 and Dr’ s PR No required .
2. Some Laboratories will request an Auth No prior testing , others they will not request an Auth No – the claim will be processed by the scheme ( irrespective )
3. The SCRIPT received from the Dr will be processed subject to available benefits with an ICD10 Code in the script
4. No Pre-Auth No required for the script in order to dispense the medication , the Pharmacist will process the medication respectively
5. Script for COVID-19 medication is valid for 21 days ( i.e claim within 21 days of receipt from the DR)
6. If medication is completed with no improvement ,kindly visit the DR or consult Virtually , the RWMS pay for Virtual Consultation for GP5’S Specialist s and Psychologists.

More information will be made available as we receive an update.


Rand Water Medical Scheme is nonprofit restricted medical scheme catering specifically for the Rand Water employees and their immediate families. It was founded in 1918 and is registered (registration number 1201) in terms of the Medical Schemes Act 131 of 1998, as amended. The Scheme offers 2 Benefit Options , namely Option A ( Comprehensive Product ) and Option B plus (Standard) .Both product offerings are very rich, i.e. benchmarked and competes comfortably against higher options of the Largest Open & Closed Medical Schemes in the Market. The solvency ratio has been well maintained above 25% of the statutory requirement by Council for Medical Schemes

Click here for Rand Water Medical Scheme

Rand Water Medical scheme Services:
1. Maponya 911 Effective 01 August 2020
2. NetCare 911 to service till 31st July 2020
3. CQM to be logged for resending SMS s to members as a reminder from the 29th July 2020

Rand Water Medical Scheme Call Centre: 011 682 0985
Maponya 911 (Emergency Service): 011 958 9090
Dental Risk Company(DRC) 087 943 9611


• 0861 114476 and Select opt 2

Afrocentric Integrated Corporate Solutions (Medical Adisory Services, Hospital Claim Adjudication)

• Hospital Pre-Authorization 0861 114 476 & Select Option
• Chronic Disease (HIV & Aids, Oncology and Diabetes) 0861 114 476 & Select Option 3


Tel: 0861 123 267
Fax: 0124 310 608
Information Officers Email :
Address: Private Bag X34, Hatfield, 0028
Read more about the Council for Medical Scheme

For Emergencies: During the Week After Hours, Weekends and Public Holidays, please go to the nearest Hospital Emergency Department for medical attention, should you be admitted, the hospital authorisation number will be obtained on the first working day. Click here for escalation process

Prescribed Minimum Benefits (PMBs) refer to the benefits contemplated in section 29 (1) (o) of the Medical Schemes Act (the Act) 131 of 1998, and consist of the provision of the diagnosis, treatment and care costs. Read More

New Medicine Dispensing Fee: Read More

Rand Water Medical Scheme Forms:

1. Application Form - Option A and B Plus 2021
2. Medical Scheme continuation form RW MED
3. Medical Scheme Membership Details Update 2022
4. Rand Water Medical Scheme- NEW BORN
5. RW Medical Scheme dependent application form
6. Medical Scheme Brochure and rules 2022
7. RDW Chronic Application form
8. Medical Scheme Option Change Form
9. Debit order authority form

Rand Water
VAAL DAM 100.5%

Head Office

Physical: 522 Impala Road, Glenvista 2058, South Africa

Tel: +27 (0)11 682 0911

PO Box 1127

Johannesburg 2000, South Africa

Customer Service Centre:
0860 10 10 60

Rand Water Customer Login